Box Office / Ticketing Support (On-site), St Osyth Summer Sounds
Dates: 18 & 19 July (2 days, on site)
Fee: £200 per day (£400 total)
Location: St Osyth Summer Sounds site (St Osyth, Tendring)
We’re looking for a friendly, calm and practical Box Office / Ticketing Support person to join the team at St Osyth Summer Sounds on 18–19 July.
This is an on-the-day problem-solving role. We use a simple Ticketmaster ticket system, and you’ll support the entry team by helping stewards and volunteers scan tickets, resolving ticket issues, and answering questions from festival-goers.
Job Description: Box Office / Ticketing Support
Role purpose
To ensure festival entry runs smoothly by providing on-site support for ticket scanning and troubleshooting, and by handling ticket-related questions quickly and professionally.
Key responsibilities
Support stewards and volunteers with ticket scanning at entry.
Troubleshoot ticket issues on the day (e.g., problems scanning, duplicate tickets, missing confirmations, entry queries).
Answer ticket-holder questions clearly and calmly, keeping queues moving where possible.
Liaise with the wider festival team when an issue needs escalation.
Keep an eye on common issues and share quick guidance with the entry team to reduce repeat problems.
Provide a friendly, welcoming presence at the festival entrance.
Skills and experience
Essential
Confident using basic tech (smartphone/tablet apps, scanning, searching for bookings).
Calm and solutions-focused under pressure (especially when there are queues).
Strong customer service skills and a friendly communication style.
Reliable and punctual, able to work independently.
Desirable
Experience in events, front-of-house, box office, or customer support.
Comfortable supporting volunteers/stewards and giving clear instructions.
Availability
Must be available on site for both days: 18 & 19 July.
You should be able to work the full event day (exact call times will be shared in advance).
Fee
£200 per day (2 days) = £400 total.
How to apply
Please send:
A short note about your relevant experience (events / customer service / ticketing)
Confirmation you can work both 18 & 19 July
A contact phone number
Application deadline: 6th February 2026